Effective, intuitive, results driven and globally renowned project and program management services. All levels of system implementation, from 1 hotel to major chains, years of on point knowledge and in-depth experience of hospitality, hospitality technology and vendor operations.
Proficient, imaginative, methodical, end user and business minded software design and management services. All areas of expertise provisioned, from development team management, documentation writing, quality assurance, legal requirements evaluation to bespoke solution scoping and tailoring.
Ever walked out of a meeting or workshop feeling frustrated and wondering what was the conclusion? We design agenda's, approach's, task lists, activities, role plays, brain storms, deep dives with 1 objective; results! From contract negotiations mediation to global conferences, we can do it all.
How should your vendor relationship work? You do all the work and they charge you money? We can design and help you with SLA definitions, communication plans, crisis management plans,. escalation plans and support center design and setup to ensure you have the service you need and deserve.
The main barrier and challenge in every project is the resistance to change. In hospitality we are in the business of people serving people therefore the change is hard. We can design and govern PR and change management plans to overcome and excite and motivate your teams.
Expert facilitation of software and systems analysis, PMS, CRS, POS, CRM a specialty. RFP and RFI management or simple alignment strategy development. From change management to crisis management and organisation support advice, we have done it all and are ready to write your future.
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